The Value Proposition Canvas (VPC) is the core part of the Business Modle Canvas. The VPC focus the user and his requirements viz à viz the service provider service proposition. It helps designers to find out why the user needs a service (job-to-be-done), what the user can perceive as extra value (gains) and what the user finds disadvantageous (pains). 

STEPS

1.START: State the selected “How Might We” statement or a sub-focus area of it.

2.IDENTIFY: Based on your design challenge statement or the focus of what you are interested in, define the criteria and select suitable participants, considering not only who they are, but also what activities they would do.

3.PREPARE: Organize a meeting with the selected participants, and prepare the results of the idea generation or idea filtering by printing out the handful of ideas in cards or Post-its (visual way) as well as personal, journey and system maps. Gather the necessary resources and supplies. Think about what expectations will be set up-front, how you will start and end the workshop, and how much time participants are expected to dedicate to this activity.

4.CONDUCT: A VPC is always constructed from the user’s perspective. Ask each participant or groups of participants to fill the Value Proposition Canvas, which includes:

  • Gains – the benefits which the user expects and needs, what would delight users and the things which may increase likelihood of adopting a value proposition.
  • Pains – the negative experiences, emotions and risks that the customer experiences in the process of getting the job done.
  • user jobs – the functional, social and emotional tasks users are trying to perform, problems they are trying to solve and needs they wish to satisfy.
  • Gain creators – how the service creates user gains and how it offers added value to the user.
  • Pain relievers – a description of exactly how the service alleviates user pains.
  • Products and services – the products and services which create gain and relieve pain, and which underpin the creation of value for the user.

5.REPORT: Write up the key outcomes and decisions from this exercise.

PREPARATION: up to 15 minutes
DESIGN PHASE: Creation
DURATION: 45-60 minutes
TEMPLATE OR GUIDELINES: Value Proposition Canvas
FACILITATORS: 1 per workshop
RESOURCES: Pens, Post-its, a large sheet of paper or whiteboard
PARTICIPANTS: 1-8, design team, partners, community members, etc.
EXPECTED OUTCOME: Fit between the service value proposition user needs